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Returns Policy

CUSTOMER RETURNS POLICY

Returns can be made within 30 days of purchase. Shipping costs for returning an item are the responsibility of the customer.

All items that are returned must meet the conditions listed below:

 

a) Items must be unused and undamaged, including attached and undamaged labels. They should be shipped in their original packaging.

b) Shoes and accessories must be returned with their original protective cases and bags if provided and placed inside a protective outer box for shipping.

c) The shoes must not have a damaged sole and the box must not be damaged.

d)If a product has a FALCON or brand security seal, it must be returned in its original position.

e) Socks, underwear and swimwear must be tried on while wearing your own underwear. They must be returned in unopened, undamaged packaging. We do not accept any returns that have been worn or soiled.

f) The jewellery must be returned in the same condition in which it arrived, including its packaging and the documents provided.

g) Beauty products must be returned unopened and unused, with seals and any packaging intact. Whereas for products containing hazardous or flammable materials, since they may pose risks during storage, handling or transport, we cannot accept returns.

h) Articles made to order cannot be returned, as they are custom-made, unless they are damaged or defective upon delivery.

 

General Conduct Regulations:

1) Please try the products on carefully so that you can return them in the same condition.

2) Returned articles with damage, dirt stains or any obvious changes will be rejected and sent back to the customer, who will be charged the normal shipping costs (cash on delivery payment).

3) If damaged or failed items are received, the email to write to for support will be exclusively support@falconmagazine.it .

 

We try to keep the returns policy as flexible as possible to meet the customer experience. But we expect that our rules will not be violated, otherwise we will be forced to restrict or close your Falcon account.

Right of withdrawal

According to the Consumer Contract Regulations (CCR), you have the right to cancel your order within 14 days from the date of purchase.